Showing results for 
Show  only  | Search instead for 
Did you mean: 

Problems with Telus

Just Moved In

I had been promised a new plan since January 2, 2024, since Telus as had no problem over charging me for internet services for the last few years with an outdated plan. I have spent over 6 hours of my time on call and waiting over the phone with representatives to fix a simple issue. Every time I'm promised that my internet plan will change, it isn't reflective on my bills. I am still being charged $180 a month for internet!. Every time I call, I am promised the plan will change or they are going to transfer my call and I get hung up on and disconnected.NO CALL BACK EVER!!!!!!! Ive been promised that my bill would be changed to credit me back the difference off what I have been promised. No Changes there.

However, there is no problem contacting me to let me know that my payment is past due. How can I pay for something that should have been changed months ago.  Now, I've had to pay a bill so my services do no get disconnected.


I can't leave Telus as my home security is with them too. No person in their right mind would put up with this type of customer service.


Community Manager
Community Manager

Definitely not the experience we want our customers to have. I'll send you a private message to discuss further.

Just Moved In

Hi ksdjarvis,

Since one week ago you posted has there been any updates to your satisfaction from Telus?