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10-29-2021 01:37 AM
Solved! Go to Solution.
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05-18-2022 12:43 PM
FIXED!!! No need to replace modem.
- Open browser, type in 192.168.1.254 to open admin portal
- type "admin"; password admin password from modem
- "Change the device login password" - skip
- Dashboard - left menu - click Network
- Network dashboard - top menu - hover over LAN - click on BRIDGE
- BRIDGE page - check ENABLE BRIDGE (opens LAN PORT dropdown options - click LAN 1 (refers to port options on back of modem)
- click SAVE SETTINGS ("applying changes ...")
- Logout
- Unplug power from Redlink Gateway device, wait 10 seconds, plug back in.
- Ethernet light should turn GREEN now
- Test - open TCC app, adjust thermostat, see if thermostat registers change.
- THANKS ANNA!!!
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10-29-2021 02:30 AM
What exact problem are you having? The Redlink should just be plug and play as long as the setup and operating instructions are followed. Connecting the Redlink by ethernet should have no issues as the instructions do not mention requiring port forwarding.
If you find a post useful, please give the author a "Kudo" or mark as an accepted solution if it solves your trouble. 🙂
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10-29-2021 02:40 AM
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12-03-2021 09:11 PM
I have the exact same issue...Telus tells me the problem is with Honeywell, the supplier of the device and Honeywell says its related to Telus. Anyone?
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03-13-2022 10:06 PM
I have the same issue. Both of what Telus and Honeywell is correct. I'm sure it's more on the Telus side. I think their router is picking up the communication to Honeywell as a hacking attempt. The solid yellow light means it's on the network but, it's unable to get to the Honeywell server.
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03-15-2022 04:25 PM
Do you know what the firmware version of the WI-Fi 6 units are? and is there any switch in your environment?
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05-11-2022 05:41 PM
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05-11-2022 06:06 PM
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10-25-2022 05:11 PM
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10-25-2022 09:47 PM
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10-25-2022 11:46 PM
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12-27-2022 01:48 AM
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05-16-2022 03:41 PM
i have the same issue, just got installed few days ago. WIFi6 is not a router just a booster. the issue is with the white hub that's the router. worked with not issues with Shaw
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05-16-2022 03:46 PM
just have telus internet installed few days ago. Same issue, redlink internet led is yellow, and have not connections alerts.
The WIFI6 is a booster not a router so have nothing to do ith this. the issue is with the gateway/router.
Any solutions?
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10-25-2022 09:36 PM
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10-25-2022 09:48 PM
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02-16-2023 12:31 AM
Mine is working that way.
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05-18-2022 12:43 PM
FIXED!!! No need to replace modem.
- Open browser, type in 192.168.1.254 to open admin portal
- type "admin"; password admin password from modem
- "Change the device login password" - skip
- Dashboard - left menu - click Network
- Network dashboard - top menu - hover over LAN - click on BRIDGE
- BRIDGE page - check ENABLE BRIDGE (opens LAN PORT dropdown options - click LAN 1 (refers to port options on back of modem)
- click SAVE SETTINGS ("applying changes ...")
- Logout
- Unplug power from Redlink Gateway device, wait 10 seconds, plug back in.
- Ethernet light should turn GREEN now
- Test - open TCC app, adjust thermostat, see if thermostat registers change.
- THANKS ANNA!!!
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10-02-2022 08:02 PM
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10-18-2022 06:39 PM
So I have the NAH and boost wifi 6, when i try and do the above instructions, I dont have the option in LAN to go to BRIDGE. Any suggestions on this setup? Thanks!
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10-25-2022 04:31 PM
I'm trying a bunch of different settings; if I find something that allows the Redlink to consistently be online, I'll report back. Bit of a PITA, wish I wouldn't have sold my routers so I could just bridge and be done with it.