Dear Telus,
I'm tired of explaining my situation all over again to your employees over to phone so I'll write it down here. Perhaps someone will read it and understand it fully.
We were paying for a slow DSL internet (compared to fiber) over $150 after the 2 year contract ended. That contract was on previous lease holder name and as he left the county we were sending him money for the internet via internet banking.
We decided to cancel the internet, because I was promised unlimited fiber for $85, and put it on my name. The line was canceled and we waited 10 days for a technician to arrive so he could tell us that we have to wait another 3 weeks for us to be connected due to some technical difficulties. In the meantime I called with at least 3 Telus agents to ask them to reconnect us with our old DSL line as a temporary solution until they'll sort the fiber out. I still had the old Telus device. All of them explained to me that it's impossible to do but your technician Pat understood me and reconnected us in less than 10 minutes. He returned to our place in few weeks to finally connect us to the new fiber line. Pat, thank you for your comprehension and efficiency. Nevertheless we ended up without internet for more than 3 weeks.
Some time passed and we received our first bill. It was over $330 dollars per 2 months period. I said that I'm willing to pay for a temporary DSL internet solution but not for the canceling fees and other services that doesn't make any sense. Especially after all this experience when I had to take 3 days off so I could meet with your technicians.
Can someone get back to me? I'm tired of waiting on the line and then explaining everything all over again so please contact me when you read this with understanding.
Thank you
