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No internet (red light no fibre connection / error)

johnlittle
Neighbour
Hey guys, I need help. My telus wifi hub router is not working as the Wifi signal is blue but the internet is red with the detailed sign as (no fibre connection/error) I don’t know how to help fix this. I restarted the router unplugging it and back but it’s still red. Any help?
3 REPLIES 3

Nighthawk
Community Power User
Community Power User

Contact tech support directly. 1-888-811-2323. 


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loyalClient
Coach

What do you mean wifi signal is blue but the internet is red? 

You can try to factory reset it then reboot it.

Nighthawk
Community Power User
Community Power User

A red internet light means it has no connection to Telus. As long as the cables are all still properly connected, that typically involves tech support and/or a repair tech.


If you find a post useful, please give the author a "Like" or mark as an accepted solution if it solves your trouble. 🙂