Latency spikes to first hop

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CommunityUser
Neighbour

Good morning.

 

The short version is that I'm experiencing large spikes in latency to the first hop past my modem. Below is the output of WinMTR.

Host%SentRecvBestAvrgWrstLast
router.lan0308030800000
10.139.48.10307330733239494
154.11.12.219030713071264694727
74.125.50.110030723072264692927
108.170.245.113030743074304896131
209.85.242.39030743074264497226
dns.google030723072264598926

 

Hardware is a (bridged) ActionTec T3200M connected to a MikroTik RB4011. PC is connected to that by ethernet. Issue persists when PC is connected directly to modem (PC has WAN IP), issue also persists with the wife's PC in both of the mentioned configurations.

 

Symptoms are webpages often (~30% page loads) taking 30+ seconds to load, hanging at "establishing SSL/TLS connection". Online games randomly disconnect multiple times per hour and have severe rubberbanding when connected. VOIP often takes a "robotic" tone or sentences get lost. My VPN complains of 15%+ packet loss.

Troubleshooting steps taken:
Rebooted/power cycled/factory reset everything
PC hooked directly to bridged modem

Router replaced

Modem replaced

Traceroute from VPS in Quebec to my home connection in AB show the same spikes - the issue goes both directions.

Any advice is appreciated, I'm at my wits' end. Two 45 minute long calls to telus and a repair tech visit and they all say eveything looks fine to them, but they all seem confused when I mention "traceroute" or "hops".

FuzzyLogic
Coach

Bad cable(s)?

CommunityUser
Neighbour

I've tried four cables, ranging from 1ft to 50ft, I haven't seen any difference from switching them out.

Most Helpful
CommunityUser
Neighbour

Issue solved. Second modem replacement did the trick.