09-20-2023 12:59 PM
09-20-2023 03:20 PM
You can retain just the email address as an email-only service but there is a $7/month (as of 20/09/2023) charge associated with it. Be sure to make a specific request to retain email-only service. It's a bummer we don't have anything faster to offer her at this time, though.
09-20-2023 03:22 PM
There is some information here that implies it's an option:
Solved: Re: Wanting to keep Telus email address after canc... - TELUS Neighbourhood
You will likely need to talk to Telus to confirm and make the arrangements.