A few days ago, I upgraded back to Internet 75 (I had Internet 25 for a while in between). Woke up a few hours ago and my Internet is not working. I tried turning everything (router, devices, etc.) off and on again and nothing. Tried to call a few different support numbers and none of them went through - tested with some family members and those calls all went through, so I know it’s not my phone. I’m using data to post this. I’m getting pretty freaked out, there’s a bunch of assignments I really need to finish but can’t work on like this.
If you have tried all the steps listed in this support article, then contacting Telus is your next option. Means of contact are listed in the Contact Us section at ht bottom of the page, but remember, their ability to respond just now is limited.
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