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Taj_1's avatar
Taj_1
Friendly Neighbour
5 years ago
Solved

Internet constantly cutting out/ not working

Anybody else having random interruptions today or periods in which the wifi totally cuts off?

 

I am connected to the main modem and have pure fibre, I have boosters around my home too and the internet is always seamless. But today there have been random interruptions and I notice sometimes my modem wifi goes out and automatically connects me to the booster wifi network, which works a bit better but also cuts out? I have not moved around anything, and my wifi devices are being used from the same spot as usual. 

 

Is anybody else experiencing problems today. I am in the Surrey BC.

7 Replies

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  • Taj_1's avatar
    Taj_1
    Friendly Neighbour

    I would try using a LAN cable but my laptop does not have an ethernet port

    • Nighthawk's avatar
      Nighthawk
      Icon for Community Power User rankCommunity Power User

      No issues for me.

       

      The problem sounds like it may be more of something with the computer jumping between networks. Do you have any other wireless devices, like a phone or tablet? Were they displaying the same behaviour also?

       

      If your laptop doesn't have an ethernet port, you can get USB to gigabit ethernet adapters for like $15. For example this adapter.

      • Taj_1's avatar
        Taj_1
        Friendly Neighbour
        It seems to be a common problem among all my devices. The wifi will cut out and then reconnect and cut out again. It seems like it could be an modem problem? Since when it connects me to the wifi booster it works at very slow speeds for a short while and then disconnects as well? I will contact Telus tomorrow morning it seems, hopefully it resolves. I had a similar issue with it Wednesday morning but it started working again throughout the day.