Forum Discussion

mfilo's avatar
mfilo
Neighbour
24 days ago

Smarthome App

I have spent more then 10 hours dealing with Telus and no one can fix this issue. Every time i go to login into the app it says its not linked or set up but it is. No one  has a clue how to fix it and I have literally done everything. Like thanks for wasting my money on a service none of you know anything about.

6 Replies

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team

    Hi mfilo - Just checking in, are you still having the same issue with logging in? Please let us know!

    • mfilo's avatar
      mfilo
      Neighbour

      Yes tried Telus again with no help. At this point I have paid for a security system for like 9 months and it doesn’t work. Will be cancelling service

      • TELUS_Support's avatar
        TELUS_Support
        Icon for Official Support Team rankOfficial Support Team

        Is the security itself giving you an error or just trouble getting into the app? What methods have you tried to fix it?