Forum Discussion
Internet cutting out or slowing to unusable speeds
On my home PC, my phone, or any family member in the house’s phone the internet will cease working entirely, most often later in the evening beyond 7pm. With my PC I’m able to monitor the network usi...
Are your devices using 2.4 GHz or 5 GHz WiFi connections?
If you are using 2.4 GHz and the issues tend to be in the evening then it might be a case of channel congestion. When your neighbors get home and use their devices and you are sharing the same WiFi channels then there can be a lot of noise/errors requiring the WiFi to resend a lot of packets which will effectively give you a lousy transfer speed.
Contact TELUS customer support and ask them to help you change the 2.4 GHz channel.
Here's a graph of the 2.4 GHz channel usage at my house. I use channel 1 because there are fewer of my neighbors on it.
