Forum Discussion
**Internet Connectivity Mystery After Power Outages - Seeking Insights**
Hello fellow forum members, I've recently encountered a baffling internet connectivity issue in the Cedar Hills Surrey area, particularly following power outages. I'm reaching out to see if anyone i...
Well, here we go again. One of my Optik TV wireless boxes disconnected and a short while later the modem went red and restarted. Now im back to the same frustrations of my devices not connecting properly. None of my Optik TV boxes are connecting and the devices that do connect to the Wifi only have access to intermittent websites. By the time I get on the phone with a technician and spending several hours of being told to factory reset and plug and unplug my devices - it will resolve after a long period of downtime. I used to have such good service but its been going downhill the last several years.
TELUS_SupportOfficial Support Team
Hi JayRFD - sounds like you were having modem issues that affected both your TV and Internet service. After the factory reset, have things gone back to normal?
Sadly no. As of this morning, I am still with partial internet service. Wifi devices cannot function in full, none of my smart cameras are operating. I also have no Optik TV service. Ive rebooted several times now. im waiting on a call back from your technical support team but this is getting ridiculous.
Hey JayRFD,
Out of curiosity, are you in the Surrey region? Seems to be this weird geo-based issue. I haven't heard from Support about my issue after power outages, so trying to do my own digging and diagnosis
