Forum Discussion
**Internet Connectivity Mystery After Power Outages - Seeking Insights**
Hello fellow forum members, I've recently encountered a baffling internet connectivity issue in the Cedar Hills Surrey area, particularly following power outages. I'm reaching out to see if anyone i...
FuzzyLogic
Community Power User
Community Power UserI would be looking at your wifi boosters and possibly your router.
It's normal for the boosters to blink blue for a short period of time after an outage. Once your router is back up the boosters should connect to the router and stop blinking blue. If you continue to see a blinking blue light on the booster and your wired connection is fine there is an issue between your router and booster. First thing I would do at this point would be to power cycle the problem booster to see if that clears up the problem.
I contacted customer support this morning, and after performing additional troubleshooting steps, we managed to get the boosters back up and running. One of the key solutions that seemed to work was simultaneously pressing the WPS button on both the hub and the booster several times. Following this, the boosters successfully reconnected, and all the TP-Link WAPs also regained connectivity. The Vonage phone started functioning again after a few reboots and switching the Ethernet port connection on the switch.
At present, everything appears to be operating smoothly 🤞. However, it's worth noting that I encounter this issue consistently every time there is a power outage. I was previously informed that the boosters should automatically reconnect after an outage if they were added in the "Telus Connect" app. Unfortunately,i haven't been able to add the boosters to the app, I consistently encounter an error message screen that reads: "You need to be on your home Wi-Fi and enter your admin password to proceed. Please ensure you're connected to your Wi-Fi and re-open the app and try again." I've attempted to connect to Wi-Fi using both the admin password on the hub and the one on the booster, but neither of them seems to work, leaving me stuck on this screen.
I'm hopeful that adding the boosters in the app will help ensure they reconnect automatically after power outages. If anyone has experienced a similar situation or has insights or suggestions regarding this issue, I would greatly appreciate your input. Thank you for your assistance in helping me address this ongoing challenge.
