I just learned Telus is migrating webmail to Gmail!

You'll get very short notice of your pending migration, and be prepared for a nasty surprise if you use Outlook as your client and need POP rather than IMAP. 

I cannot get any incoming mail on my Outlook now, and I have been unable to get any information about or resolution to this issue, even though it is a supposedly a known issue - or so the 'technicians' I have dealt with say.

The stock advice given is to "try again in 2-3 days" which is likely simply means "the answer to your question isn't on the one-page flowchart at my workstation so I have no idea what to do and just want you to go away now." Considering the migrations to the Gmail platform began in March and it is now mid-May, they've been saying this a LOT.  If it is truly a known issue, I cannot help but think TELUS has absolutely no interest in addressing the problem. If they do, they certainly aren't giving their 'technicians' any information or advice to share with custoemrs. Unless they only allow the you-have-to-pay-for-it support team to have access to information about how to support customers. There is also no ability to escalate anything.