I signed up for the new Fiber X5 plan. My entire house and all devices are connected on 10Gbe connections.
However my DOWNLOAD speed is still capped at 3250 mbps, while my upload is at 5350 mbps.
All the benchmarks show around 3100mbps, all uploads show around 4700 Mbps.
I have the "Nokia XS-250X-A" currently, but both the NH20A and NH20T showed the same speeds.
When I log into My TELUS I see under “Plan Details”:
- PureFibre X 5 Gigabit Internet
- DOWNLOAD SPEED: Up to 3250 Mbps
- UPLOAD SPEED: Up to 5350 Mbps
Which is exactly what I see in my speed tests. I’ve had 3 technicians over in the last 10 days and they all seems to be clueless and leave without resolving the problem.
How can get the full 5350 download speeds enabled on my account?
