Email address - change accounts

A customer cannot re-create a telusplanet.net address even after it is deleted.  Those domains are legacy and not available again once deleted.  

Telus technical support has the ability to add those legacy domain names as an alias but you will have to call in or use chat and talk to someone.  I'm not even sure if they give this ability to all new support reps or if it is reserved for tier 2 reps or higher or they may have even removed their access to add them back again.  But for sure the only way to maintain the telusplanet.net emails is for a Telus rep to help you.  Customer logins only get the ability to add Anonymous.net accounts.

Telus reps should be able to use their helpdesk login on the old page at https://reg1.telus.net/selfcare/SelfCareApp to get to the spot where these old email domains can be added back as an alias.  They called this "infranet administrator" system internally, if a helpdesk rep knows that term they likely have been around long enough to know where to look.  If they do not know that term it's likely they are too junior to know what they are talking about and you should either call back or ask them to consult with their support team to find someone who still knows the older systems.  

I'm guessing the official position though is once you cancel your service your email is no longer available though most support reps are willing to help out there will be some portion who just want to be jerks about it and follow the rules and get you off the call as quickly as possible so their stats look good and their manager gives them a gold star for not taking too long on the phone during their performance review.  (You want to avoid those guys)