Downed wire outside of my house

[Dbabz]

I move to a old house and a couple years ago I called telus to tell them that the old wire was on a facia and not sturdy  and i hoped they could disconnect before it let go. Long story short, they never came.

fastforward to now, what was holding the wire finally gave up and i woke up to a wire about 1 foot off the ground of the sidewalk infront of me. I pull the cable out of the way and spiked it to the ground. The wire is no longer attached to my home and i need to disconnect the cable. 

I can't get anyone to help with this, what do it do? I previously called customer service and no one seemed to know what to do. 

[Nighthawk]

As one of the Telus employees posted previously on a similar post:

Go to our network page at www.telus.com/status and in the top right you'll see a green 'Report an outage' button. Then, choose the right button that also says 'Report an Outage'. You'll see a form to fill out your contact info and address of the damaged cable. Check off the 'Cable damage or low hanging wire' box, enter some info in the open field and attach a photo (if you'd like) and fire it off to our team. Someone will be in touch asap!

Alternately, you used to be able to call in to Telus (1-888-811-2323) and after choosing Home, tell the automated thing "a wire is on the ground" and it should then connect you to an agent.

[Dbabz]

Thanks, I did that and they came by and said they would take care of it in the next two days. It’s now been a little under two weeks. 

should I move hanging  the cable off my property and on to the boulevard so it gets resolved. I don’t know why I even bothered to move it out of the way of the sidewalk at this point. 

[TELUS_Support]

Thanks for the update. Sorry to hear it’s taken longer than expected. Can you send us a private message? We'll escalate this for you.