Thanks. We tried that too.
Issue was finally resolved - we hung on the phone for another hour and were finally received by Telus. After letting them know our disappointment in their customer care and asking to speak to a supervisor, Telus did act promptly and repaired the downed line within three hours.
Our issue with Telus was the inability to speak to a real person in a prompt manner for what was a real emergency.
Definite improvement required.
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