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Contacting Telus
How do I contact telus customer support without talking to the bot or waiting on hold for >1 hour during business hours? I am a full time working physician, I will never have time during business hou...
One solution is to go to the carrier settings on your phone, and change the network selection from 'Automatic'. In the list which populates, choose 'Telus'. This will prevent the phone from connecting to other networks. Just remember, if you travel, and want to connect to international carriers, you will need to switch it back.
Dimo-X
Moderator
ModeratorAs mentioned by DrPacman & NFtoBC, changing your device's roaming settings can often resolve these issues. There's also an article at https://forum.telus.com/t5/Mobility/Accidental-Roaming/ta-p/129039 you can leverage for step-by-step instructions on how to go about doing so. 🙂
