Connect App not working to pause devices

[TeresaG]

The Telus Connect App doesn't work to pause devices anymore. I had a schedule for my kids and when we upgraded our internet, these schedules disappeared. I can get into the app but it won't show what devices are connected and I can't pause any devices. I have removed and reinstalled the app many times, I've restarted my modem and still the app says "We're experiencing technical difficulties". It's been like this for a week. How can I set schedules to pause devices if the app doesn't work?

[TELUS_Support]

Hi! We are currently looking into this issue!

[Kulotchai29]

I have the same problem. It's saying Sync Off and I tried to resync it but to no solution until now, for 2 months I wasn't able to use this feature

[AmberLamb333]

I just switched from Shaw/Rogers and I am having trouble with the connect app. I cannot access any parental controls, set up downtime or pause devices.

Under  Wi-Fi traffic I have the messages "0 paused devices" and "oops... Unable to display Wi-Fi traffic at this time"

When I try do pause a device or profile, I get the message "Oops Your modem can only pause a maximum of 0 devices. Please unpause some devices and try again.

I spent an hour and a half on the phone with a friendly and helpful tech this morning troubleshooting. In the end he was only able to escalate my issue and give me a 7 day expected callback time.

Kinda regretting switching at this point 😕

[AmyZ]

I have the same issue!