Forum Discussion

Alessandro_d's avatar
Alessandro_d
Friendly Neighbour
12 months ago

Canada Post equipment return delay, but Telus charged me 125$

I returned the equipment (a TV modem interface) within the specified timeframe via Canada Post, following the established procedure. Due to the ongoing Canada Post strike, Telus provided the followin...
Alessandro_d's avatar
Alessandro_d
Friendly Neighbour
12 months ago

I don't know, but I have paid all my bills, but I don't know why I have to pay something and wait forever to get a refund when it is clear that this is a problem between Telus and Canada Post. Again, this is really unethical behavior!

TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
12 months ago

Hi Alessandro_d - We can look at what happened and help fix the issue. We'll send you a private message

  • Alessandro_d's avatar
    Alessandro_d
    Friendly Neighbour
    11 months ago

    Telus support has been USELESS. Nothing has changed and Telus still charging me interests. I went to the post office and basically all the Telus returns from that week are "Item delayed". Telus should know that but they still charging an threaten customers. This is unacceptable!

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