Forum Discussion
Canada Post equipment return delay, but Telus charged me 125$
I returned the equipment (a TV modem interface) within the specified timeframe via Canada Post, following the established procedure. Due to the ongoing Canada Post strike, Telus provided the followin...
so are you planning to pay it?
I have not yet made the payment, as I have already paid my regular bills. However, I have been informed that if I do not make the payment, my line will be disconnected. Is this a standard practice?
You mean if you don't make a payment you are out of the contract? Not aware of it being standard practice. Used to be they threatened to put a mark on your credit report.
I don't know, but I have paid all my bills, but I don't know why I have to pay something and wait forever to get a refund when it is clear that this is a problem between Telus and Canada Post. Again, this is really unethical behavior!
TELUS_SupportOfficial Support Team
Hi Alessandro_d - We can look at what happened and help fix the issue. We'll send you a private message
