Can't switch between 2.4ghz & 5ghz

[kelmurphy]

My modem just shows one network for both 2.4ghz and 5ghz. My smart devices require 2.4 and must be connected to my phone that keeps automatically connecting to 5ghz so I can't use any of my smartbulbs. I've logged into the ip address admin area but can't find any option to split it to two separate networks for both. Anyone know how?

[NFtoBC · Accepted solution]

Which gateway / router do you have? Smart Steering works on the T3200M, but on the new Wi-Fi hub, all you can do is turn off the radios in either the 2.4 or 5 GHz bands.

[WestCoasterBC]

You will need to Disable “smart steering” see these steps but the reverse to disable.

Follow the steps 

[NFtoBC · Accepted solution]

Which gateway / router do you have? Smart Steering works on the T3200M, but on the new Wi-Fi hub, all you can do is turn off the radios in either the 2.4 or 5 GHz bands.

[kelmurphy]

Yeah I have the new one! So essentially if I have this new modem I can only turn on 2.4 or 5 and can't pick between them for devices?

[NFtoBC]

Correct, though I haven’t had the problems with it that required turning off Band Steering on the T3200M.