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kelmurphy's avatar
kelmurphy
Neighbour
5 years ago
Solved

Can't switch between 2.4ghz & 5ghz

My modem just shows one network for both 2.4ghz and 5ghz. My smart devices require 2.4 and must be connected to my phone that keeps automatically connecting to 5ghz so I can't use any of my smartbulb...
  • WestCoasterBC's avatar
    WestCoasterBC
    5 years ago

    You will need to Disable “smart steering” see these steps but the reverse to disable.

     

    Follow the steps 

NFtoBC's avatar
NFtoBC
Icon for Community Power User rankCommunity Power User
5 years ago

Which gateway / router do you have? Smart Steering works on the T3200M, but on the new Wi-Fi hub, all you can do is turn off the radios in either the 2.4 or 5 GHz bands.

 

kelmurphy's avatar
kelmurphy
Neighbour
5 years ago

Yeah I have the new one! So essentially if I have this new modem I can only turn on 2.4 or 5 and can't pick between them for devices?

  • NFtoBC's avatar
    NFtoBC
    Icon for Community Power User rankCommunity Power User
    5 years ago

    Correct, though I haven’t had the problems with it that required turning off Band Steering on the T3200M.

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