Can't ping NH20A from WAN/internet

[electronker2]

On my NH20A, I have un-selected "Discard Ping To WAN Interface" (under Intrusion Detection).  Yet I cannot ping the device from the internet, using the WAN address of the device (162.156.58.69).  I am pinging from my phone, with wifi disabled, so it is definitely pinging from the WAN, not within the LAN.   Any ideas?

Ultimately I am looking to configure port forwarding to a LAN device, which I will be able to do once I can "see" the NH20A from the WAN.  

Thanks!

[Nighthawk]

You won't be able to ping your WAN IP from within your home network. I can ping that IP you provided without issue.

Edit: You also won't be able to connect to your WAN IP from your home network either to test if the ports are working. You'll need another device either on a different connection, cellular, or using a VPN.

[electronker2]

@Nighthawk , thanks for your reply.  Actually I have been trying to ping and tracert to my home network from my office in another city, and from cloud-based ping tools.  The WAN address assigned to my NH20A gateway cannot be reached from the internet.  Is a Telus central office firewall blocking inbound traffic?  @TELUS_Support  can you comment please on whether a NH20A should be reachable from the internet?  Thanks!

[Nighthawk]

Was the IP address that you posted earlier the WAN IP from the admin page on the NH20A or the IP showing when you go to a website like WhatIsMyIP.com? I would assume if both match that you should be able to connect. I use the older T3200M gateway from Telus and can port forward since both IPs match for me.