Thanks if you have any insight or help.
Hey, very sorry about that. It sounds like your best bet may be to reach out to our Tech Support team for further investigation. They can look into things from their side, and/or discuss sending a repair tech to your home to get things sorted once and for all. They're available 24/7 at 1-888-811-2323 or via Live Chat online over at www.telus.com/assist (purple chat icon at the very bottom, type in 'live agent' when prompted).