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Blocked log in

TFTCAR
Neighbour

I am in Arizona and when I try and log into my telus the page is blocked and I get a error message, , Cloudflare Ray ID: 8f592cfbdb97a6f1. I have tried logging from my phone and two lap tops, I get the same error on every devise.

9 REPLIES 9

DB73
Neighbour

I currently can't login either from a PC. Get error message also. I'm in AB.

FuzzyLogic
Community Power User
Community Power User

I just tried the web and the app and both worked for me. I'm in AB as well.


Just a long time customer hoping to help.

Cleared my browser history and cache and that did the trick. I am able to login again from PC.


@DB73 wrote:

Cleared my browser history and cache and that did the trick. I am able to login again from PC.


were you outside of Canada before you cleared the cache?

TELUS_Support
Official Support Team
Official Support Team

@TFTCAR Are you using a VPN? If so, can you try disabling it to try logging in again?


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

I am not using a VPN but thankyou.

TELUS_Support
Official Support Team
Official Support Team

It could be a token or geolocation issue. Can you try deleting all cookies/cache on one device and try again?


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

I have deleted cookies and cache twice but no difference.

TELUS_Support
Official Support Team
Official Support Team

We'll send you a private message, check your Inbox!


If our reply resolved your issue, please click on Accept as Solution to help others in the community.