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Billed after cancelling

Hellohello2
Just Moved In
Hi, I cancelled my subscription at the start of this month as I left Canada and I was billed again two days ago? Why did this happen I’m not using the internet anymore.
2 REPLIES 2

El-Eric
Moderator
Moderator

Hey @Hellohello2 I can take a look at what happened.

 

Please look for a message from me in your inbox

El-Eric
Moderator
Moderator

Hi! I believe the issue would be due to partial charges but if you can please follow this link to verify your account I will be able to provide you with an actual answer: https://smm.page.link/tPVvJ3Sj6QQ8pLLKA