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Arcadyan device received without warning

nlmclean1
Neighbour

Received an Arcadyan AX central WIFI device.  We did not order it.  There was no warning from telus that it was coming.  I called about it.  The rep did not know anything about it.  Nothing is noted on my account.  She "guessed" that I could just install it and ship beck the old one.

 

Three questions:

What do I do with this?

Am I going to get a surprise on my bill because of this?

Why is it impossible to simply send an email to telus asking about this issue, forcing me to go to a public forum instead?

 

Thank you

Please contact me directly, don't reply on this forum.

1 ACCEPTED SOLUTION

Nighthawk
Community Power User
Community Power User

That sounds like one of the new Wifi 6 Boost units. I have one and it's very useful if you have a faster fibre connection.

 

As for your questions, since this is a public form and the vast majority of us are just Telus customers also, I can only answer your first question.

 


What do I do with this?

 

Use it. It will give you much faster wi-fi than the Telus routers, if you have devices that support Wi-fi 6. You can find installation instructions here: https://www.youtube.com/watch?v=jqZu8-Wq7OU. If you don't have a "network hub" as shown in the video but instead have the T3200 or the Arcadyan Telus Home Wi-Fi Hub, just plug it in to one of the LAN ports numbered 1-4. You can also plug it in to a network swtich if you have one elsewhere in your house if that switch is connected to the router.


If you find a post useful, please give the author a "Like" or mark as an accepted solution if it solves your trouble. 🙂

View solution in original post

1 REPLY 1

Nighthawk
Community Power User
Community Power User

That sounds like one of the new Wifi 6 Boost units. I have one and it's very useful if you have a faster fibre connection.

 

As for your questions, since this is a public form and the vast majority of us are just Telus customers also, I can only answer your first question.

 


What do I do with this?

 

Use it. It will give you much faster wi-fi than the Telus routers, if you have devices that support Wi-fi 6. You can find installation instructions here: https://www.youtube.com/watch?v=jqZu8-Wq7OU. If you don't have a "network hub" as shown in the video but instead have the T3200 or the Arcadyan Telus Home Wi-Fi Hub, just plug it in to one of the LAN ports numbered 1-4. You can also plug it in to a network swtich if you have one elsewhere in your house if that switch is connected to the router.


If you find a post useful, please give the author a "Like" or mark as an accepted solution if it solves your trouble. 🙂