Forum Discussion
RCMPenguin
2 years agoNeighbour
Any Windows computer on my Telus Wi Fi has wrong location
For the last month or so, location services for any Windows computer (laptop, 2 in 1, Surface, etc.) that connects to my home Wi Fi says we are in Sacramento, California, instead of my actual home he...
RCMPenguin
2 years agoNeighbour
No VPN or proxy is active or configured on my computers or on any of the computers that visit my home. Wired or wireless, I get the same IP address, and it always reports the correct location in Calgary.
I remembered that a location history is stored in the cloud as well, in our Microsoft accounts, so I cleared out that history too. Once I did that, Bing and Google Maps started finding my location correctly-ish (can't find exact location, but at least gets the city right), as long as I have location services disabled. However, Any time I enable location services, it immediately goes back to Sacramento. Of course, Maps can't find location at all with the services disabled.
One of my friends has a Mac book. I'm going to ask him to bring it over and try the same thing when connected to my wi-fi. If that device has no issues, that would rule out the wi-fi. He's never mentioned any issues with time zones changing when he's over, which is how we all first detected the issue when it started happening, but I haven't specifically asked him to check location in Google maps. I suspect the problem is entirely within Windows location services and however it decides your location.
RCMPenguin
2 years agoNeighbour
Spoke too soon. Google maps still thinks I'm in Sacramento, even with location history cleared and location services turned off. Bing maps, however, gets that I'm in Calgary as long as the services are off.
I'm stumped.
- TELUS_Support2 years ago
Official Support Team
That is definitely odd, indeed. Your best bet may be to reach out directly to our Tech Support team so they can connect from their end and investigate just what's going on here.