05-13-2023 01:28 PM - edited 05-13-2023 02:39 PM
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS.
The main questions that I’ll try to answer here are the following:
I’ll only address the 1.0 Gbps fibre connection, and 1.5 Gbps connections with a smattering of the hardware needed to support the 2.5 Gbps, and faster offering that may come down the pipe.
As well this discussion will not address Wi-Fi speed issues, only hardwired fibre connections.
Currently the majority of the 1.0 Gbps installations utilize the Actiontec T3200M a GPON fibre connection. (Gigabit Passive Optical Network). For the average users this is a very well supported connection and installation type. Historically you should see a greater than 920 Mbps data transfer rate both up and down connection utilizing gigabit network cards and switches throughout your setup. TELUS claims the maximum throughput of 940Mbps symmetrically up, and down.
There are as well aa number of installations that utilize what has been referred to as the Trashcan router supplied by TELUS. I will not discuss that device as I have little experience with it. However, like the T3200M, the 1Gbps connection is fully supported on this device.
The 1.5 Gbps is as well supported on these devices. However, not in way you may think.
As the T3200M LAN ports (Yellow) support 1.0 Gbps connections, the fastest single connection to your hardware will be limited to that 1.0 Gbps connection. However, the trick, and key to TELUS’s thinking is that if you have multiple devices connected to your network, then, the aggregate downloads can achieve up to the advertised 1.5 Gbps download speeds utilizing these devices.
I would argue that most people paying for the 1.5Gbps service have it in their minds that without doing any upgrades to there own equipment they should just be able to plug it all in and off you go working correctly.
That scenario is just not the case. Think of it this way. You have a 2” waterline feeding your home. All the pluming throughout your home is 1” piping. You turn on the tap and get great water flow. However, there is no way you can achieve the same flow as if you had a 2” line to your endpoint. Now you can turn on multiple taps throughout the house and achieve the aggregated flow of what would be the 2” waterline, but it takes multiple streams to achieve the maximum flow.
To achieve the maximum flow, you would have to upgrade your pluming to 2” piping throughout your home everywhere.
This is the same case as the 1.5Gbps offering from TELUS. So, what is the solution for achieving a single 1.5Gbps connection? Enter the device known as the “NAH” more technically known as the Arcadyan NH20A, or the Technicolor FXA5000 virtually the same device for all examples here.
This is the future rollout device for consumer residential installations by TELUS for the foreseeable time frame.
This device not only supports a 1.0Gbps TELUS connection, it will also support the 1.5Gbps connection, and will be utilized for the 2.5Gbps connections as well.
In fact, this device is capable of supporting up to a 10Gbps internet connection for futureproofing TELUS envisioned upgrades.
So, how does this address my issues of getting the full throughput of what I’m expecting. Again, lets go back to the waterpipe theory. This device has a 10Gbps LAN port that you can connect to your network at home so long as the rest of your equipment in your environment support faster speeds, these devices are capable of feeding them.
You’ll need a computer with a network card capable of the fastest connection you want to achieve, and if you have multiple devices on your network, all of them will have to support the fastest speed you want to achieve including thing such as switches, Nic’s, etc. Enter some of the upgrades you’ll have to install to get the maximum single connection for any tier of internet you have.
Now let’s take a brief look at the 2.5Gbps internet connection, and even faster future developments.
Enter what’s known as the XGS-PON technology. This is the future for TELUS, at least at this time.
10G-PON (also known as XG-PON or G.987) is a 2010 computer networking standard for data links, capable of delivering shared Internet access rates up to 10 Gbit/s. XGS-PON is a related technology that can deliver upstream and downstream (symmetrical) speeds of up to 10 Gbit/s (gigabits per second), first approved in 2016 as G.9807.1.
Again, the above noted NAH devices will support the XGS-PON right up to and including 10Gbps internet offering from TELUS (in the future). Slight modification of installed hardware to support this. However, I understand that TELUS is rolling out these upgrades already in most new installation of any 1.0Gbps internet or faster deployments.
Again, I hate to be redundant, but everything in one’s network must be able to match the fastest speed you want to achieve. The slowest device, or link will always be the limiting factor here.
If you made it this far. Thank you indulging my ramblings…. Cheers
April
Hi. Thanks for including the screenshots. I have what you called "White Trash Can"; I cannot find anyway to find any diagnostics including network information that you included such as packets errors.
On your NH20T device, do you know if you can put this into bridge mode and disable dhcp and/or NATing? On the Telus hub, I put the device into full-bridge mode but cannot control dhcp or NAT and just wondering if NH20T can perform these tasks. I also ran my service without any of Telus hardware but them Telus could not support it when the network went down - nothing related to my network hardware.
Thanks, R
April
April - last edited April
Linus Tech Tips - Things to consider that impact your download speed
I don't know if this is acceptable, but this video certainly explains what impacts your downloads. Definitely worth the watch.
April
I am a sucker for content like this. Thanks for the info!
October
Playing around with my brand new trash can in bridge mode. I have the LAN/WAN port plugged into my 10 Gbps switch, and even though I can connect another computer to it via a wired ethernet at 2.5 Gbps, it will only pass 1 Gbps through the ethernet port. I tested this by running open speed test locally on my Synology NAS with 10 Gbps networking.
If this device isn't capable of moving more than 1 Gbps through an ethernet port, then its no better than my T3200. Is there a device from Telus that will let more the full 1.5 Gbps pass through its ethernet port?
October
The little white trash can gateway has 4 gigabit LAN ports. The NH20A/FXA5000 is the only one with a single 10gbps LAN port on it.
October
Telus tech came the next day, yesterday, and replaced the ONT and T3200 with an NH20A. Instead of using it in bridge mode, as originally intended, I'm using it for DHCP and routing as my existing gear can only handle 1 Gbps. I've got DNS running via pi-hole on my 10Gbps Synology in a container. Thanks for being a valuable resource for this community.
January
with this modem Arcadyan NH20A ports 1, 2, 3, and 4 are 1g max!
The port mark has a 10g is the one to use if your plan is 1.5g or higher.
For more then one computer you will need a switch of 2.5g, 5g, or 10g. Plus a network card that can use that rating.
Hope this helps.
3 weeks ago
My most recent speed test, have the 500M/500M plan.
Don't have a whole bunch of downloads happening during a speedtest. I am watching a YouTube video during test.
Tuesday
I am currently in the process of figuring out whether or not I need the Arcadyan NH20A that was installed or if I can pull the SFP+ connector out and stuff it into a Ubiquiti DreamMachine without any issues. I cannot find any real answers to that question. I am starting to think the only way to find out is to buy it and see what happens. I was hoping that this new speed would be an upgrade. The hardware installed will not support any of my 2.5g devices because the ports are only 1g on the provided NAH, except the single 10g, which is not overly helpful to me as is because I have three devices that can leverage 2.5g at this time. I feel like the deployment is somewhat lacking for the target market. Average users shouldn't see any issues, but more experienced users will probably end up sinking a lot of money into equipment to support their infrastructure, which is where my question at the start of this comes in.
Not to mention if you're also using Optik TV you cannot use it with the NAH in bridge mode as per the warning on the device when you go to put one port in Bridge mode.
Tuesday
Tuesday
That’s what I was doing previously but I couldn’t find anything about higher speed deployments that come with the NAH instead of that little white AIO device from that Reddit post. The installation in that post is was what was just removed from my home today. It came with a gigabit SFP that I was using, and still have. Deployments above 1g are not using the same standard or core equipment from the road to my apartment from what I can dig up. I know the installer replaced something at the road. I only have a gigabit sfp to copper and it doesn’t support sfp+ so I can’t test it yet. It seems like my end goal is pretty atypical (at least as of today) so info is sparse on what exactly has been done by the installer. When I used the gigabit sfp into my media converter (configuration I used for multiple years until this change) the router refuses to grab DHCP info from TELUS which makes me think it may not allow a device that is not registered in the system. The thing I’m not sure of is if it’s the SFP module or the NAH that needs to be involved in obtaining the lease, I’m suspecting the NAH may be necessary. I figure I’ll just send and see what happens, the worst case is I need to feed my WAN from the 10g rj45 and convert that to SFP+ for the dream machine.
Tuesday
Hi,
The Telus 10G port supports 2.5GbE connection speeds. To set this up, you’ll need a TP-Link 2.5GbE switch, which you can easily daisy-chain from. If you’re using a laptop, a UGREEN 2.5GbE USB network adapter will do the trick. For a desktop PC, a TP-Link 2.5GbE PCIe card is a great option. Both solutions are around $30 each on Amazon, while a 5-port 2.5GbE switch runs about $69. I recommend sticking with TP-Link — their units have good heat dissipation, unlike the no-name brands, which tend to be unreliable.
Tuesday
I could do that but my goal is not to need TELUS hardware if I don’t have to use it. I’d like something with more manageability because I do have things I want to segregate from my main networks, among other capabilities that a more sophisticated router can provide. If I can pull the TELUS hardware out of the mix that’s a bonus, but I haven’t used their provided devices in a very, very long time. The hardware that was just pulled has been unplugged since the service was installed. I used an sfp media converter and ran that to my Asus router that I plan on retiring when my Dream Machine gets here.
Wednesday
Wednesday
It's an Arcadyan NH20A. They are under the umbrella of Compel Electronics, a Taiwanese ODM for many electronics companies. That doesn't mean it's a Cisco device, which I don't want anyway. Cisco's consumer and SMB stuff is terrible. I'm sure that device is fine for most users, but for me, it is missing a lot of functionality.
Wednesday
Telus has two suppliers for NAH and WiFi 6 Booster, Arcadyan and Technicolor. The devices are similar, but not exactly the same. In particular, they have different software. They are barely okay for an average user, but if you're used to a more commercial grade product, you will be disappointed.
Wednesday
Yep, That's what sparked all of this initially; I'm always disappointed in the provided hardware because I work in IT and have different requirements than the average user. Let alone the fact that I do a lot of tinkering.
Wednesday
Wednesday
I came across that yesterday and was hoping not to require the suggested masquerading device, but it is starting to look like that may be the case, which doesn't really remove potential points of failure but it does allow me some flexibility in where I can put my hardware.