3 gigabit PureFibre hardware

[hawki]

Hey there, just wondering if anyone can tell me the make and model numbers of all the equipment I'm supposed to get when Telus comes to install their 3 gigabit purefibre  service I just signed up for? User manuals maybe?

Can't seem to find it anywhere, and just want to look into a couple networking products and make sure I get what would line up spec wise with what is coming.

[hawki]

Wondering how to confirm the model numbers of the equipment Telus gave me, find the specifications for those model numbers, and get manuals for the hardware.

Tia

[TELUS_Support]

What specific equipment are you looking for info about?

[hawki]

The Telus WiFi booster I have is the Telus B20A made by Arcadyan. The Arcadyan B20A. I can not find specifications for this device. I can not find a manual for this device.

Zero reason this should be easily found, and definitely should be supplied by Telus. Hey, Telus - super blunt  - it appears your hiding specifications of the hardware you are giving out. There bye giving yourself the ability to (intentionally?) hide installation mistake and giving out incorrect promised hardware. I'm trying my hardest not to be cynical - but it's very difficult to do so.

1 page. All manual. How hard would that POSSIBLY be.

Tech installer said it's WiFi 6. Phone tech support said wifi 6e .

Super easy way to solve this - yet I cant find a manual  any where under either the Telus or Arcadyan brand.

In addition, the QR code in the bottom, which it literally design to take you to the product page - takes you nowhere  WT actual F

Can't anybody out there get me the info I want?

 

[TELUS_Support]

We do have specifications at the bottom of the page here:  https://www.telus.com/en/internet/wifi

[hawki]

I'm going to disagree.

Send a screenshot, or link to the actual model number.

Shows plans, tells me the difference between 6 and 6E. Indon see specs for 1 single pieces of hardware.

How hard can it possibly be to show a page with "Model #", "Specifications" and "Manual"

Send it all to me - I'll make a page in 30 minutes.

There are people who know tech, want to know specs and then there are 90% ish people who just want things to work, don't know technical, and wouldn't know if they are actually getting what they were promised.

THEY ARE GETTING LIED TO AND RIPPED OFF BECAUSE THEY DONT KNOW ANY BETTER. It's bull********** and shouldn't be tolerated

Go buy a Samsung TV. They're all 1 price, right? No. Why - because of SPECIFICATIONS.

Why is this so difficult? Pathetic and shameful. Customer service indeed

[TELUS_Support]

You could always contact our Tech Support team for further info.

[hawki]

I have. And tech installers, and this forum, and their twitter support

I'm asking for a manual that includes all specs.

Seriously - how difficult is that?

[npvt]

Consumer purchasable hardware has manuals, but I guess these devices are built to Telus' specification order so no manual is made.  The QR code is just the device ID in text.

From googling, it seems Telus had Technicolor make the B20T and Arcadyan make the B20A, both to the same specs. 

The Telus specs suggest that if the device has "Ethernet Ports: 1 x 2.5G | 2 x 1G" then it is Wifi 6, but if it has "Ethernet Ports: 1 x 5G | 1 x 2.5G | 1 x 1G" then it is Wifi 6E.