Forum Discussion
What is happening to our internet connection?
At 6 pm every single night - our internet on our iPad keeps cutting out, all night. At first I thought it was the iPad, but we have 5 iPads and it happens on every one of them. Regardless, I have re...
Text messaging does not need to use your WiFi so that's not a good indicator as it uses the cellular network. You need to look at the status bar on the phone to see if you are connected to your WiFi.
Is your iMac connected by WiFi or with an Ethernet cable?
So 2 things for me to do. Try to read emails on my cell at night to see if it’s using Wifi. And check my iPad every hour to see connectivity levels.
No - both our Macs are not hardwired with an ethernet cable. They use Wifi.
Shelley
Don't bother checking emails on your phones as a test because it will just switch to mobile data if it loses WiFi.
A better test is to use the browser on the iMac.
- Ok. So when the iPads have gone out, we have checked the Macs, and they were also out. We use Safari as a browser.Shelley
If the iMac also has the same issue at the same time as the iPads then it's unlikely due to the devices.
The next step is to work with TELUS support to change to another WiFi channel to see if that helps.
It's likely that your WiFi is set up with Smart Steering turned on. That can also be a source of instability in some cases.
