Telus Boost Network Connection Dropping on iPhone XR and MacBook Pro

[ArneSalvesen]

Apologies if this is dealt with elsewhere, but my issue is a bit specific as outlined in the subject.

My setup:

T3200M Modem with a WCB3000 Extender connected via coax.  The WCB3000 is used to get the signal to my Optik Box

2.4G Wifi disabled on both T3200M and WCB3000.

5G Wifi active on on both T3200M and WCB3000.  Same SSID on both.  Use this network for my tenants downstairs.

Added Boost earlier this summer.  First booster is connected to T3200M, second is in the living room.  Great signal.  Great speeds.

Recently however, my iPhone XR and my MacBook Pro keep dropping off the Boost network,  I try to reconnect but am told the password is wrong (iPhone) or it just won't connect (MacBook).  She can share the PW with me from her phone, and then I can connect. My wife's iPhone 6 has no issues (nor her Windows based PC). 

If I reset the Boost station in the living room I can connect again for a short time, but then the problem re-appears.

I've tried switching the boosters with no affect.  

I am at the end of my technical knowledge.  Any ideas?

[adrockwe]

Sorry - my connection is so bad now that it keeps telling me I'm not connected to the internet when I try to post ....grrrrr My blood is boiling.

[NFtoBC]

You need to keep the T3200M for your Optik, but you could run the rest of your network from another router connected to the T3200M.

[BC_EZ]

Optik TV works fine without the T3200. Overall our wifi is better since we moved to the Arcadyan, in part because it works with the boosts seamlessly.

[Powderjockey]

Does anyone know if this router works with Optik TV https://www.staples.ca/products/317890-en-asus-rt-ac68u-dual-band-ac1900-wi-fi-gigabit-router

[Nighthawk]

That model was discussed here previously. It does not work correctly with Optik since the Asus doesn't pass multi-cast data properly. That is also a 6 year old router.

[Bobbychomes]

I installed it the Wi-Fi extenders about a month ago and in the last couple of weeks, it keeps asking for Wi-Fi password then saying incorrect password when it is correct. We’ve tried changing the password and restarting modem and extenders, it doesn’t help. Any ideas? Frankly don’t have time to do a 1hr phone call with support only to have to have a tech out to rectify.

[Nighthawk]

What type of devices are you seeing this on? (type of phone, computer, Mac, etc)

[Bobbychomes]

MacBook, Iphones, Ipads.  Everything says incorrect password.  It will sometimes connect for a while then disconnect after a few minutes sometimes an hour.

[Bobbychomes]

iPhone 8, iPhone 7, 2018 MacBook Air, 2019 iPad Air, 2017 iPad, 6th gen iPod are what disconnects.  Our Globe brand wi-fi light bulbs are also offline can't seems they can't connect as well.

[Nighthawk]

There is already a running discussion for this >>> https://forum.telus.com/t5/Internet-Home-Phone/Telus-Boost-Network-Connection-Dropping-on-iPhone-XR-...

[Powderjockey]

The Globe brand WiFi bulbs only work on a 2.4 Ghz frequency. If you disable SmartSteering on the main router and connect you phone/ipad you should be able to connect to the bulb.

I've noticed if the bulb is off, it will tell you the bulb is off line. Once the bulb comes on, it will show online. This all assuming the bulb has been initially set up.

[nursejane]

MacBook Air (13-inch, 2017) on macOS Catalina 10.15.4 and a 10.2-inch iPad Wi-Fi

[lemon]

omg, literally the same issue for only one of the devices (mackbook pro) at home. wifi connection just keeps dropping only for this specific laptop. There doesnt seem to be any clear cut solution here tho 😥

[Garry99]

I have the same problems ....I keep dropping connection with TELUS wifi boost and my iPhone XR....and other Apple devices.

oddly no problem on android devices....

gets better...get TELUS home security.....only to find out the TELUS booster wifi is spotty and the mobile phone connection also with TELUS when away is also not reliable....makes me wonder if TELUS has there act together.

[Jammer005]

Just wanted to share that It's been about 5 months since I last posted and I've been running fine with my T3200, 6 Wifi Boosters and many Apple (and smart home) devices including XR and MacBook Pro. Not sure what the final fix was (might have been a complete factory reset of my Telus devices),  Smart steering off, hidden separate SSID 2.4 network for my older 2.4 only devices from the T3200 and everything else running off the boosters on another SSID.