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Wobblyfish's avatar
Wobblyfish
Friendly Neighbour
2 years ago
Solved

TV Remote not pairing with LG TV

Hello,    I'm running into an issue and support doesn't seem like they can help. I have an LG Oled TV and I'm unable to pair it with the remote that came with the optik tv box.    When I try and ...
  • Wobblyfish's avatar
    Wobblyfish
    2 years ago

    Thanks I figured it out, it was my sonos causing issues. I had to unplug it, pair it and then plug it back in and now it works. 

TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
2 years ago

Try these steps:

1. Press and hold both the input and OK buttons on your remote for 3 seconds. The green LED should stay on.
2.  Enter the first code using the number pad. The green LED will blink twice and then go off. 
3. Test the mute or volume up/down button. If these work, you're done.
4. If they don't work, repeat steps 1-3 for subsequent codes.

Wobblyfish's avatar
Wobblyfish
Friendly Neighbour
2 years ago

I tried these and it didn't work. 

I ended up taking my Arc Cable of my Sonos Playbase and put it directly into the Telus Box. The remote is now controlling the Playbase Audio at least. The problem now is no other inputs for game consoles have audio, and the TV Box is just playing audio despite the TV having it's input changed.

So it seems I need a solution for one of these:

  • Having the Remove Control TV/Audio while Playbase is directly wired into the TV
  • Getting Optical Audio to my consoles if my TV Input is switched. 
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