Netflix size on Samsung

[Urbanmisfit]

when I run Netflix through the Telus remote the picture is absolutely huge. Can't see the upper or side menus.

Pic seems OK when a movie is selected and played.

Resolution is what it should be when I stream Netflix from my laptop. 

Using the TV controls to adjust the resolution makes no difference; everything else Prime, etc, looks like it should

[TELUS_Support]

Hi @Urbanmisfit - Check the Netflix settings to see if the picture being used is not stretched or using a different resolution than your native one. If that doesn't help, try factory-resetting your TV box and try again

[Urbanmisfit]

Tried everything. Netflix only works properly when connected to the web through the TV using the Samsung remote as well when streaming from my laptop. TV picture size adustments/zoom work as intended.

[TELUS_Support]

Do you have our newest digital Optik boxes or our classic PVR/STB?

[Urbanmisfit]

No idea. It's round and white: 5in X 8 in tall and smarter than me 

[TELUS_Support]

We'll send you a private message to get further details

[HankMallard]

I have the same problem with one Telus box. Netflix picture too large. works ok through app on Samsung frame tv though.