Forum Discussion
FuzzyLogic
Community Power User
Community Power UserI just learned Telus is migrating webmail to Gmail!
I suspect this is related to email issues Telus had in August but that's speculation on my part. I was trying to modify my Junk mail settings for Webmail and can't seem to find the settings to change...
FuzzyLogicCommunity Power User
Community Power UserI can understand why Telus is doing this. Email is not their primary business and it makes sense for them to use someone who does. There are many benefits to this but you also lose some control. There have been many issues with Telus email over the years and I suspect most of them will go away once the migration to gmail is complete. I believe both the U of A and City of Edmonton now use Google for email. Sadly it appears that our data will be subject to the whims of Google. Here is the U of A's terms of service:
https://myccid.ualberta.ca/terms/google
Here is why it's concerning:
https://www.wired.com/story/google-tracks-you-privacy/
I have yet to receive notification that my account will be migrated but I'm curious to see what Telus will say regarding this.
You'll get very short notice of your pending migration, and be prepared for a nasty surprise if you use Outlook as your client and need POP rather than IMAP.
I cannot get any incoming mail on my Outlook now, and I have been unable to get any information about or resolution to this issue, even though it is a supposedly a known issue - or so the 'technicians' I have dealt with say.
The stock advice given is to "try again in 2-3 days" which is likely simply means "the answer to your question isn't on the one-page flowchart at my workstation so I have no idea what to do and just want you to go away now." Considering the migrations to the Gmail platform began in March and it is now mid-May, they've been saying this a LOT. If it is truly a known issue, I cannot help but think TELUS has absolutely no interest in addressing the problem. If they do, they certainly aren't giving their 'technicians' any information or advice to share with custoemrs. Unless they only allow the you-have-to-pay-for-it support team to have access to information about how to support customers. There is also no ability to escalate anything.
Sorry to use your post but It's extremely difficult to get through to Telus these days......if anyone at Telus is listening.....YOUR SERVICE STINKS!!!!!!!! The switch to Google mail for the majority of your customers I am in contact with is an unmitigated disaster for most. And trying to get it corrected or even attended to is just as bad. As I say.......TELUS....YOU STINK!!!!
Reply to TLS
I think I understand your problem. You use Outlook and download your email onto a device. (And, maybe, like me, you use more than one device to see your email, but leave it there until you get it on Outlook?)
Try this:
In the Gmail webmail page, click on the Setting gear icon.
Choose Forwarding and POP/IMAP
Under POP download choose Enable POP for all mail (even mail that's already been downloaded)
Save changes.
Go into Outlook and retrieve your email.
Please post back to let us know if this works, or if you find a better way!
Gmail does not save this setting. You will have to do go through these steps EVERY TIME!!!
Telus should pay us to endure this.
And for those of you out there who are shaking their heads and saying "Why don't you just use the webmail?" I need access to emails when I'm out in the remote areas and have NO ACCESS to internet. Once downloaded I can carry them anywhere.
RE:
Try this:
In the Gmail webmail page, click on the Setting gear icon.
Choose Forwarding and POP/IMAP
Under POP download choose Enable POP for all mail (even mail that's already been downloaded)
Save changes.
Go into Outlook and retrieve your email.
Please post back to let us know if this works, or if you find a better way!
Since you didn’t receive a reply from TLS to your suggestion above I decided to try it, but unfortunately it didn’t work for me, but thanks for trying to help through your own experiences,
I had success, following the steps provided by PCherian, to setup POP mail on my main laptop computer, (it’s on WIFI), with both sending and receiving with Outlook 2010. But, I then tried to set it up in my desktop computer, (it’s on Ethernet) – I have Telus Fibre. It will send email, but not receive email not previously downloaded. It used to work with no problems, but I realized I haven’t had to use the desktop computer for this purpose since changing to Telus fibre, so don’t know if there is any relationship.
I closed Gmail on the laptop, and put on sleep, and then it was only after restarting the desktop computer that it would finally send email from Outlook, but it still would not receive. The error was a rejection of username/password.
They are both old computers, upgraded to Windows 10 – (the desktop from XP to W.7 then W.10). Maybe like me, they're just too old and tired to handle all this constant "change" stuff.
Some more limited success using Outlook 2013... I have found that the only way I can receive new mail on Outlook 2013 without using my web browser and going to Gmail.com first,is to open the 'important' mail folder that is located in the new 'Gmail' folder, added to Outlook 2013 after the migration. The new mail will then be populated to the in box on Outlook 2013.
I wounder how many Telus business customers that use Microsoft Office software are sharing our 'joy' with the migration to Gmail?
I thought the same but it actually does save them, although not very intuitively. Instead of leaving the selected radio button highlighted as it does for the IMAP section, the text changes to this in bold and green:
1. Status: POP is enabled for all mail
Are those of gmail with Telus server also having problems. They call themselves engineers and technicians and made a holy mess of everything.
I was migrated over May 5th. I have been having problems ever since! Late emails and doubles. Now, no incoming mail. Friends have been phoning to see if I have received their emails. I am really pissed off now.
- FuzzyLogic
I currently don't use Gmail but these instructions may help to get POP working:
https://support.google.com/mail/answer/7104828?hl=en
I'm curious why you would require POP?
