Forum Discussion
Erratic wifi speeds
Using fibre from Telus. Paying for 1 GB. The first day, I was able to achieve 600 mbps, but then it seemingly randomly dropped to less than 100. It seems that when the tv box is connected, we lose in...
TELUS_Support
Official Support Team
Official Support TeamPerformance on a 1 GB fiber plan should be steady, so this drop is concerning. Since you’re experiencing interference when your TV boxes are connected, there might be a configuration issue with the network or a potential conflict between devices.
To start troubleshooting:
- Separate Network Bands: Ensure your devices are split between the 2.4 GHz and 5 GHz Wi-Fi bands, as higher-demand devices (like streaming TV boxes) often perform better on 5 GHz, while lower-demand devices can use 2.4 GHz.
- Check Modem Placement and Interference: Sometimes, modem placement or physical barriers can affect signal strength, particularly in larger or multi-building setups.
- Consider Wired Connections for TV Boxes: Using an Ethernet connection for your TV boxes, if possible, could help reduce Wi-Fi strain and improve overall speeds.
If the issue persists, send us a private message and we'll get someone to look into this with you.
