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AMP9691's avatar
AMP9691
Organizer
9 months ago

Daily minimum 2 reboots of the router

We recently (2 months) moved from Shaw on the 3Gbp offer. We are experiencing lack of connectivity requiring daily reboots of the router (NH20A, firmware v1.18.02 build04, hwdr ver R01). We have a si...
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
9 months ago

No worries.

AMP9691's avatar
AMP9691
Organizer
9 months ago

I have received no follow up on this. No logged calls or voicemail attempts. I have PM'ed this already. I am lost for words on the lack of communication. While I am told someone attempted and left two VMs, there is no record on my mobily account which is Telus too btw. Please let me what is being done here.

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    9 months ago

    Hi there, we replied to your private message.

    • AMP9691's avatar
      AMP9691
      Organizer
      9 months ago

      Thank you, I look forward to a call back.

      • AMP9691's avatar
        AMP9691
        Organizer
        9 months ago

        As a follow up on this, technician was on site today and reterminated the fibre end. He expressed serious concern related to the optical tx/rx power as the dBm was weaker than expected (-22) and ideally they are looking for -15 a minimum. Unforunately this will require them to rerun the fibre line from the post in my back alley back to the house. He is putting notes in to have Telus address this. Please do not close any tickets and I will continue to post here as we have outages. 

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