Forum Discussion
Daily minimum 2 reboots of the router
We recently (2 months) moved from Shaw on the 3Gbp offer. We are experiencing lack of connectivity requiring daily reboots of the router (NH20A, firmware v1.18.02 build04, hwdr ver R01). We have a si...
TELUS_Support
Official Support Team
Official Support TeamBased on your description, it sounds like there may be a DNS or routing issue with your NH20A. A few troubleshooting steps you could try:
- Change DNS settings: Try setting your devices to use a public DNS like Google or Cloudflare to see if that resolves the issue.
- Factory reset the router: If you haven’t already, performing a reset on the NH20A may help clear any persistent issues.
- Check for interference: If your booster is close to the router, it might be causing conflicts—try repositioning it.
DNS changes were made using Google DNS already, tried several options, all to no avail.I'll do a factory reset next. The booster was located right beside the router by the Telus tech. I can try moving it further but a couple of feet seems unlikely to address the issue but I'll try it.
- TELUS_Support
OK, if the issue persists, send us a private message and we can get someone to assist further.
Thank you, I'll do that. Router has been reset and booster moved a bit. Hoping for the best.
