Forum Discussion
Re: [Megathread]: TELUS Connect
I recently signed up for home internet and phone, and the experience has been an absolute nightmare. Signing up caused all my telus services to be put under a random persons account, and their credit file. It took hours on the phone and in person to fix this.
I went to set up schedules / profiles to find that i get an "oops, your modem can only pause a maximum of 0 devices, please unpause some devices and try again". This is the same device the install tech showed me on his phone that he can do these functions.
Is there a fix for this?
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I see that this problem is being linked to this one as well: https://forum.telus.com/t5/Home-Services/Connect-App-devices-not-showing-up/m-p/170867
However the problem discussed there is specifically about the fully blank device list but I think they are different. Is the blank Device List error being addressed? I have a post in the other thread with detailed steps on how to reproduce this. It's also advertised as a key feature of the app - will this be fixed soon? Thank you.
OMG, it was a problem in 2022.
But it was working for me last year when I setup the guest password.
You know, what is happening has happened before that I am aware. Remember default guide to your favorites. Fixed and worked for 3 months until another update eliminated it. I thought then and now feel strong that the techs fix a bug but keep working on the original software, so when another problem is solved and the update flashed it does not include the previous fix.
The solution for now is use 192.168.1.61 which is the boost 6 IP to get a login page, then use admin and the password for admin on the boost label.
TELUS_SupportOfficial Support Team
Thanks for sharing all of these details, we really appreciate you taking the time to explain what’s been happening. It sounds like you’ve done quite a bit of troubleshooting already, and we hear your frustration with recurring issues after updates.
We're passing your feedback along to our technical team, as insights like yours help us improve. In the meantime, we’re glad you found a workaround using the Boost IP and admin login.
TELUS_Support yes, #5 on the link shows the main wifi name but not the guest.
with laptop previously 192.168.1.254 would log into router with admin and password on the boost 6 label.
now i use 192.168.1.61 which is the boost 6 IP and can do guest plus more.
I suppose an update changed out the router IP address PASSWORD, but what happened with the connect app dropping the guest?
- TELUS_Support
For sure and I see what you mean. It looks like this issue was also mentioned with a workaround in the https://forum.telus.com/t5/Home-Services/Telus-WiFi-Hub-But-No-Telus-Connect-App-Guest-Wifi-Option/m-p/129904 thread as well.
