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Solved
Connect App - Not connected to Home Network
The Connect App no longer works. It says, "You need to be on your home Wi-Fi and enter your admin password to proceed. Please ensure you're connected to your Wi-Fi and reopen the app to try again" ...
We're aware of a bug. We're working on a fix which we hope to deploy soon. I don't have a timeline yet but once we have something concrete, we'll definitely share it with you. Please stay tuned!
*Edit: Accepting as solution to pin this to the top for visibility.*
TELUS_Support
Official Support Team
Official Support TeamWe're aware of a bug. We're working on a fix which we hope to deploy soon. I don't have a timeline yet but once we have something concrete, we'll definitely share it with you. Please stay tuned!
*Edit: Accepting as solution to pin this to the top for visibility.*
Cannot see Boosters in the Connect App. I’m on the home network and can see that. I’ve rebooted everything, deleted app and reinstalled it, and factory reset all the boosters. They will connect and turn blue but do not show up in the app so I cannot rename them to create a single mesh network. I’ve been trying to add them for over a day. I can connect to the all boosters’ SSIDs and they have internet connection when wired, but the App does not see them.
- TELUS_Support
HI 400Unit - have you had a chance to speak with our technical support team?
