Forum Discussion
Changing end time for recordings.
Just joined Telus, I have Optik TelusTV+. I'm trying to change the end time for recordings. Doesn't matter whether it is a single program recording or series, the are no options for doing this? I...
Hi Optik-Kate Sorry I can't remember if it was a first run or repeat because the guide doesn't display "New or Repeat" 🙄. Manually setting recordings for all the golf I can find cause "Series Recording" doesn't work either and as a series recording is only for that channel, no use anyway as often a 'days play' would be on a different channel, i.e. CBS.
Well I hope the update comes soon, very frustrating missing the 'cliff-hanger' at the end of a program frequently.
Is there any roadmap to extending the '45 Days' that recordings are held too? I'm getting to the stage where recordings are being deleted because of this. The answer to look for this on demand doesn't fly either; often re-runs of old series which are not available on demand.
Optik-Kate
TELUS Team Member
TELUS Team MemberTouche about the "new vs. repeat" badge. At the risk of sounding like a broken record, that fix is on the roadmap. It's just this feature needs other optimizations to happen first to be able to correctly label new vs. repeat. If you're curious about how the improvement process works or why it takes so long, I wrote a long explanation for another post. https://forum.telus.com/t5/Optik-TV/What-is-the-role-of-Community-Managers-in-achieving-improvements/td-p/138380
In terms of extending the storage duration, we're working on increasing it to 90.
Optik-Kateglad you liked that 😉. I appreciate that improvements to any system is not a quick fix and the input the development team make is obviously critical. The Forum is a great resource, as are your timely responses. My gripe is with Telus. It really shouldn't necessary for users (me) to spend so much time inquiring on basic operation. The 'nice to haves' such as ability to change the home screen is one thing and something development teams would be suited for. They (Dev teams) should not have to deal with basic system fundamentals. The basic function of a guide and PVR (local or web) is to accurately view and record. A system that doesn't even display 'new or repeat', users ability to modify recording lengths or set a series recording across multiple channels, pitiful storage time should have been completed before release. This release is shameful (Telus). Personally, unless these core issues are rectified I will not be renewing my contract when the time comes.
