You can report this by visiting www.telus.com/status and clicking on the green 'Report an outage' button on the right hand side. Then select the right button that says 'Report an outage' with a tower icon on it. Then fill out the form with all of your info, location, select the 'Vault damage or missing lid' box, and attach a picture if you could. Once submitted, it goes straight to our field team who will assign someone to look in to it!
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
