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Incorrect Roaming Charges on My Bill

Maria2
Neighbour
I’m just sharing my email I sent to Telus which I’m still waiting to hear from Telus.

Hi Customer Service Team,

I hope this message finds you well.

I am writing to address an issue with my recent bill, where I have been incorrectly charged for roaming services. According to the bill, I have made three calls using my phone, which is not accurate.

I am currently staying in Korea for about a year to care for my mother, so I have a local Korean phone number and have not used my Canadian phone for any roaming services since I arrived last month.

Could you please review my account and correct these charges? I have attached some photos for your reference.

I would greatly appreciate it if you could resolve this issue as soon as possible.

Thank you in advance for your assistance.

Maria

4 REPLIES 4

BillTelusCust
Rockstar

Is your Telus phone number connected to the phone network in Korea or is it turned off? You might want to make it clear.

I only use some apps when my phone is to connected to wifi. I always make if that I don’t use any data or make phone calls as I know that roaming is expensive.

TELUS_Support
Official Support Team
Official Support Team

Hey Maria I will send you a message to check on this. Did you call your voicemail by any chance?


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No, never.