Knowledge Base Article
How to View and Change Your TELUS Technician Appointment
Manage your upcoming TELUS technician appointments through your My TELUS account. Available for Alberta and BC clients using a desktop browser.
Viewing Your Appointment
Access your appointment details:
- Log into My TELUS account
- Select "My Profile"
- Click "View and manage your appointments"
View appointment information:
- Scheduled date
- Arrival time window
- Service address
- Contact number
- Appointment type (install, move, repair)
Managing Your Appointment
To reschedule:
- Click "Reschedule"
- Select new date and time
- Click "Reserve"
To cancel:
- Click "Cancel"
- Confirm cancellation
To update contact number:
- Select "Change your contact number"
- Enter new number
- Confirm update
After Making Changes
- You'll receive a confirmation email
- Changes will appear in Appointment Manager
- Review details page for verification
Important Notes
- Service available only for Alberta and BC customers
- Must use desktop browser (not available on My TELUS app)
- Some appointments may require calling TELUS or using Live Chat
When to Contact TELUS
Contact TELUS support if:
- You can't reschedule online
- The cancellation option isn't available
- You need immediate assistance
- You're outside AB or BC
Updated 2 months ago
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