TELUS Device checkup - Self-Diagnose & Troubleshoot Your Phone

Through the My TELUS App, we’ve launched a new way for customers to self-diagnose and troubleshoot your phone issues.

By running a Device Checkup on your phone, you can resolve common issues such as:

• Phone hasn’t been restarted in 30+ days
• Settings causing perceived issues: airplane mode is on or data is-off causing calls/texts to be missed.
• Outdated software version causing performance glitches.
• Low storage creating app crashes or slowdowns.
• Battery drain from high screen brightness or background apps.
• And more!

Completing the Device Checkup on your phone is quick and simple. To do so:

• Access the My TELUS App on your iOS or Android phone
• Go to “Support”
• Scroll to “Quick actions” and select “Run a device checkup”
• Select the category you’d like to diagnose
• Audio, Camera, Connectivity Display, Power and battery, or Run a full checkup
• Your phone will complete a series of automated tests, followed by a few short guided interactive tests

Once completed, you will be provided with the results of your assessment, followed by Smart Suggestions on how to overcome your issues, as well as tips on how to optimize your phone to run better.

Version FR