Forum Discussion
Scam again?
I returned our outdoor camera in July 22, 2025 after talking with a Telus agent. He told I would remove the monthly security camera rental charge whdn I return the camera to Telus. We don't need the camera. We just joined the home security service for a bundle service discount. And the Telus did not mention on this rental charge. Anyway Telus is still charging the $5 monthly rentsl although i returned it through Canada Post. So i called Telus on the charge, and a Telus agent was asking the tracking number. I provided the tracking number, but the number showed only Multiple PIN. Abd she asked to visit a Canada Post office. The result was the same. The Canada post worker was saying the recepit with the tracking number is proving my return. Telus should remove the charge immediately if the company is not doing scam. Absolutely I returned the outdoor security camera. Also Telus increased ground home phone service charge although we are still in the original contract. How can I be happy with Telus?
2 Replies
At lease it is good to get a reply from Telus. I am not cancelling the service , but wanted to return it to remove the monthly rental charge. A Telus agent did Not call me back on this issue although she promised last Thursday. Anyway, i sent a message to Telus Support Team. i hope they correct my monthly bill ASAP.
El-EricCommunity Manager
Hi hl - returning equipment is not a way to cancel a service. You have to speak with our Loyalty Team who can perform the cancellation on their end. At that point you will receive an email with the confirmation of the cancellation and that email will explain how to return the equipment.
Please send a private message to TELUS_Support so we can take a look at what happened and assist you from there
