Reuse existing QOLSYS panel with Telus Smart Home

I'm moving into a house that already has Telus Home Security equipment's in place. It has iQ Panel and door/window sensors. Right now, when I open or close the door/window, it doesn't have the chime sounds.

I have checked in the panel, in the PowerG test, all sensor have no signal, and I think that's why sensors are not pairing with the panel now.

I tried to entered with installer code for advanced settings, but default code 1111 does not work.

All I want is to have chime when I open/close the door/windows.