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Solved
Lack of Technical Support
I am an old ADT customer transferred to Telus after their purchase of ADT.
My security system is Honeywell Lynx Plus model L3000. My system needs service, either to replace a defective door sensor or reprogram to eliminate a Zone. Contacted Telus mid September to request service, given a ticket # and was told request would be escalated. After approx. a month of no contact or service call I followed up. Told the service call was NOT escalated, unable to find a technician who knows how to service my system. New service ticket prepared and promised the request would be treated as urgent and escalated. Several follow ups, still cannot find anyone who knows how to service my ADT system. Now almost waiting 2 months for Telus to find a technician who understands the ADT security system. It's a 15 minute reprogram job. No problems with ADT service, no problems with Telus service 6 years ago but today no one available.
Where can I please find help ?
Nov.11th. Telus technician arrived today and resolved my situation by making program changes.
This Telus technician was excellent. Arrived on time, friendly, very helpful, very professional. I am impressed with both him and the changes he made.
Thank you. Issue resolved. Thank you also the the Telus official support team for their help and follow ups. Much appreciated
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Thank you for the follow up. The issue has now been resolved. Telus Technician was excellent
Nov.11th. Telus technician arrived today and resolved my situation by making program changes.
This Telus technician was excellent. Arrived on time, friendly, very helpful, very professional. I am impressed with both him and the changes he made.
Thank you. Issue resolved. Thank you also the the Telus official support team for their help and follow ups. Much appreciated
TELUS_SupportOfficial Support Team
Hi there, thank you so much for reaching out and for your patience, e truly understand how frustrating this has been. Since your system is a legacy ADT model, service support is handled by a specialized technical team. Please send us a private message with your full name, service address, and ticket number, and we’ll make sure this is sent to the appropriate group for follow-up.
