Forum Discussion

JACKB's avatar
JACKB
Friendly Neighbour
29 days ago
Solved

Lack of Technical Support

I am an old ADT customer transferred to Telus after their purchase of ADT. My security system is Honeywell Lynx Plus model L3000. My system needs service, either to replace a defective door sensor o...
home security
  • JACKB's avatar
    JACKB
    24 days ago

    Nov.11th.  Telus technician arrived today and resolved my situation by making program changes.

    This Telus  technician was excellent. Arrived on time,  friendly, very helpful, very professional. I am impressed with both him and the changes he made.

    Thank you. Issue resolved. Thank you also the the Telus official support team for their help and follow ups. Much appreciated

TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
26 days ago

Hi there, thank you so much for reaching out and for your patience, e truly understand how frustrating this has been. Since your system is a legacy ADT model, service support is handled by a specialized technical team. Please send us a private message with your full name, service address, and ticket number, and we’ll make sure this is sent to the appropriate group for follow-up.

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